Company Details

Go Drains Ltd

Registered in England & Wales

Company number 16607327

Registered Office: 1a Kingsburys Lane, Ringwood, England, BH24 1EL

 

Contact: 01202 287566

 

We provide drainage services including drain unblocking, CCTV surveys, repairs, relining, and installations.

All work is carried out by qualified engineers using professional equipment.

 

All quotes are free and provided in writing before work begins.

Prices are inclusive of labour, equipment, and materials unless stated otherwise.

Any additional work will be agreed in advance before proceeding.

 

Payment is due upon completion unless otherwise agreed in writing.

We accept major debit/credit cards, bank transfer. 

 

Cancellations must be made at least 24 hours in advance where possible.

Emergency call-outs cancelled after dispatch may incur a minimum charge.

 

All workmanship is covered by our 10-year guarantee (unless otherwise stated).

Guarantees exclude pre-existing issues or misuse.

 

Go Drains will not be held responsible for pre-existing defects, structural issues, or consequential damage beyond the scope of work agreed.

 

If you’re unhappy with any aspect of our service, please contact us directly via hello@godrains.co.uk 

We aim to resolve all complaints promptly and professionally.

 

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This explains how we collect, store, and protect customer data.

 

Example structure:

 

1.⁠ ⁠Introduction

Go Drains values your privacy. This policy explains how we handle any personal information you share with us, in compliance with the UK GDPR and Data Protection Act 2018.

 

2.⁠ ⁠What Data We Collect

We may collect:

•Name

•Address / postcode

•Phone number

•Email address

•Details of your enquiry or job

 

3.⁠ ⁠How We Use Your Data

We use your data to:

•Respond to enquiries and provide quotes

•Schedule and carry out drainage services

•Send invoices or receipts

•Improve our services

 

We never sell your data to third parties.

 

4.⁠ ⁠Data Storage & Security

Your information is stored securely and only accessible to authorised Go Drains staff.

We retain your data only as long as necessary to fulfil our services and legal obligations.

 

5.⁠ ⁠Your Rights

You have the right to:

•Request a copy of the data we hold about you

•Ask for corrections or deletion

•Withdraw consent for marketing at any time

 

To exercise your rights, email: hello@godrains.co.uk

 

6.⁠ ⁠Cookies

Our website uses basic cookies for analytics and functionality.

You can adjust your browser settings to refuse cookies if preferred.

 

7.⁠ ⁠Updates

We may update this policy from time to time, please check back for any changes.

 

Go Drains Limited Withdrawal, Right to Cancel and Effects of Cancellation Policy

 

1.⁠ ⁠Definitions

•“Company”, “we”, “our”, “us” means Go Drains Limited.

•“Customer”, “you”, “your” means the individual, business, or organisation contracting with Go Drains Limited.

•“Services” means any drainage and related works provided by the Company.

•“Contract” means the legally binding agreement between the Company and the Customer for the provision of Services.

 

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2.⁠ ⁠Consumer Right to Cancel

•If you are contracting with us as a consumer, you have the legal right to cancel this Contract within 14 calendar days of the date it was entered into, without giving any reason.

•To exercise your right to cancel, you must notify us clearly in writing (by email or post) before the cancellation period expires.

•If you do not inform us within this period, your right to cancel will be lost (except where otherwise required by law).

 

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3.⁠ ⁠Performance of Services During the Cancellation Period

•If you request that we begin Services during the 14-day cancellation period:

a) You must pay for all Services carried out up to the point of cancellation.

b) If the Services are fully completed within the 14-day period, you will lose the right to cancel.

 

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4.⁠ ⁠Business Customers

•Where the Customer is a business or organisation, statutory cancellation rights under the Consumer Contracts Regulations do not apply.

•Cancellation of Services may only be permitted at the sole discretion of Go Drains Limited and may be subject to charges and/or forfeiture of any deposit paid.

 

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5.⁠ ⁠Emergency and Urgent Call-Outs

•Where Services are requested to begin immediately on an emergency or urgent basis, the Customer expressly agrees that the right to cancel does not apply once the Services are completed.

 

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6.⁠ ⁠Deposits and Payments

•Deposits paid at the time of booking are non-refundable, unless otherwise agreed in writing.

•Where Services are cancelled after booking but before commencement, Go Drains Limited reserves the right to retain all or part of the deposit to cover administration and scheduling costs.

 

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7.⁠ ⁠Effects of Cancellation

•If you cancel within the statutory cancellation period, we will reimburse all payments received from you, subject to:

a) Deductions for the value of Services already performed at your request; and

b) Retention of non-refundable deposits (where applicable).

•Refunds will be made no later than 14 days from the date we receive notice of cancellation, using the same method of payment unless otherwise agreed.

•Business customers remain liable for any reasonable costs and charges incurred prior to cancellation.

 

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8.⁠ ⁠Cancellation by the Company

 

Go Drains Limited reserves the right to cancel a Contract at any time where:

a) The Customer fails to provide reasonable access, information, or authorisations;

b) Health and safety risks are identified which prevent the safe performance of Services;

c) Circumstances beyond our reasonable control (force majeure) prevent delivery.

 

In such cases, any advance payments for Services not carried out will be refunded.

 

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9.⁠ ⁠Governing Law

 

This Policy and any Contract entered into with Go Drains Limited shall be governed by and construed in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales